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closed.php uneditable

I have been noticing that the closed.php can't be edited.

Progress0%
WorkflowSupport request
StatusProblem has been recorded
I very much want to rework the language on this page, and put it in a simple template, however,wheneve ri update it gets over-written. It seems like maybe there should be an optional set of data text files

header-footer and body, if they exist load them, if not, then use the default. Obviously if the database is closed, so they shouldn't be stored there.